Hi Dyme
I had applied for the car insurance check for cheaper option. I mentioned all my details to my knowledge. The specialist advisor called me for some questions and already informed the advisor that I have already a better deal and moved to a newer option. And gave her my new amount as well. But she still has quoted me a different insurance. And dyme has raised an auto debit of the difference and according to the email from support assistant Sarah i am to coordinate with the new provider for cancellation. :(
I see a gap here. May i know why couldn't the advisor understand and cancel the request ? Now I have to go through so much of confusion and time waste.
PS : I appreciate the efforts you put on getting me a discount with KPN . Was very happy with the service all went smooth.
I had applied for the car insurance check for cheaper option. I mentioned all my details to my knowledge. The specialist advisor called me for some questions and already informed the advisor that I have already a better deal and moved to a newer option. And gave her my new amount as well. But she still has quoted me a different insurance. And dyme has raised an auto debit of the difference and according to the email from support assistant Sarah i am to coordinate with the new provider for cancellation. :(
I see a gap here. May i know why couldn't the advisor understand and cancel the request ? Now I have to go through so much of confusion and time waste.
PS : I appreciate the efforts you put on getting me a discount with KPN . Was very happy with the service all went smooth.
Thank you for your message. We sincerely apologise for the inconvenience. We have sent an email to Hema requesting them to cancel your car insurance policy right away. You should receive a response within 2 working days. Let us know via support@dyme.app when you have received a reply from them with confirmation of cancellation.
If you have any other questions or concerns, please let us know!
Kind regards,
Dyme